Virus Nightmare
Situation
Customer has network of about 15 PCs connected to a fileserver that provides files storage and shared accounting software. There is WiFi available in some parts of the building. Many of the PCs are aging and most employees have color inkjet printers attached to their PC.
Customer uses MS Office that is not cloud based. Server backup is done manually to an external disk that is taken offsite. The server is about 8 years old has RAID drives with a redundant power supplies.
Issues
- Network wiring in the closet is in disarray and ports are not marked.
- Switches are to capacity
- WiFi is spotty and does not cover the building
- The server is aging
- The customer is unaware that on of the redundant power supplies have failed and no one is aware. The remaining power supply is about to fail
- No backup of the server is available
- Current IT vendor is on a time & materials contract and is very unresponsive for routine issues. Customer may wait 1-2 weeks for service
- A new AT&T fiber circuit was installed several month prior but customer saw no increase in speed.
Pending Crisis
The remaining power supply fails making the server crash and the O/S unable to boot back up. There is no maintenance on the server. It is almost Christmas.
Resolution
Prior to the server crash, Code Vapor had contacted the company and made a proposal for the Concierge Service program. Company accepted the proposal and shortly the server fails. Code vapor does the following:
- Purchases a new rack mounted file server from Dell. It has RAID 5 drives and an upgraded Microsoft Server 2016 O/S installed. Hardware maintenance is purchased from Dell.
- An used power supply was found online and the server was able to access the external drives.
- Data was finally extracted from the old external RAID drive on the non-functioning server and copied onto the new server.
- New users and policies created on the new server and the users were able to do business again.
- Since the wall server rack in the closet was too small a floor rack was installed and all equipment became rack mounted.
- Cable control was added to the rack and the wiring cleaned up
- The old firewall was replaced by a new Ubiguity firewall to enhance security
- The one existing Wifi Access point was replaced by three meshed based Ubiquity APs.
- Backup of the server was automated and backed up to the cloud.
- Fiber internet speed was resolved giving the customer the purchased bandwidth.
- Eighty percent of all PCs were replaced with Lenovo Tiny, solid state based drives
- User data was transfer to the cloud and put into Teams. Departments were created to replace network mappings.
- New virus/malware were installed via the cloud with remote control support access
- Customers have direct access to their Technology Strategist and get rapid response and onsite visit on a weekly basis.
- Customer is very happy and the IT issues has gone away.
