Make Your Problems Disappear
The customer had a network of about 15 PCs connected to a fileserver that provided files storage and shared accounting software. There was WiFi available in some parts of the building. Many of the PCs were aging and most employees had color inkjet printers attached to their PC.
Customer used MS Office that was server based. Server backup was done manually to an external disk that was taken offsite. The server was about 8 years old and had RAID drives with a redundant power supplies.
The remaining power supply failed making the server crash and the O/S unable to boot back up. There is no maintenance contracts on the server hardware. It is almost Christmas.
Old Server Room
Prior to the server crash, Code Vapor had contacted the company and made a proposal for the Concierge Service program. Company accepted the proposal and shortly after the server failed. Code Vapor did the following:
New Server Room